HOW DO I KNOW IF AN ITEM IS ELIGIBLE FOR RETURN?

Most of our items can be returned/exchanged for a new product or store credit. For products that can be exchanged, we adopt a 10-DAY FREE RETURN / EXCHANGE policy as long as the returned products are unused, unwashed, and returned with all original packaging and tags.

 

WHAT ABOUT MY MONEY?

You will get a credit voucher for the whole amount you paid which is valid forever.

 

WHAT IF I RECEIVE A DAMAGED / DEFECTIVE /WRONG PRODUCT?

We Quality Control all our shipping and packaging processes, but in rare circumstances, if you do receive a damaged, defective/wrong product or an incomplete order, simply get in touch with us within 24 to 48 hours of receiving your order with pictures at care@charminglabel.com and we will take care of the rest.

 

DO YOU HAVE A REVERSE PICKUP SERVICE ?

Yes, we have a free reverse-pickup service.We will arrange for a representative of the courier company to pick up the product from you in 3-5 working days. Please keep the parcel ready and packaged as you have received it with all the tags and original packing intact and enclose a copy of the bill or a paper with your order number. In case your pincode is not serviceable by our team, you will need to courier the product back to us at your own cost 

 

WHAT IS THE PROCESS TO RETURN A PRODUCT?

Contact our Customer Delight Team on +91 9654364882 or at care@charminglabel.com. We will need the order number, products you wish to return and the reason.

For other countries - Contact us on +1 (650) 476-9530 or at care@charminglabel.com

 

HOW LONG WILL IT TAKE TO PROCESS MY RETURN?

It will take 10 working days for you to receive a replacement or store credit.